If you have a fly-cruise package with us, this means that we have booked your flights for you. We will try to provide you with the airline flight locator (PNR number) where possible, as this is normally the reference you need if you want to log on to the airline website to manage your flights. If we have the locator, it will be shown in your Iglu Booking Confirmation in the Flights section, Cruise Line Invoice (if applicable) as well as in your Customer Portal.
However, there are certain circumstances where we may be unable to supply a locator, or where it may not enable you to access your flights.
Examples include:
- When your flight is booked under a "Codeshare". This is where several airlines may sell seats under their own flight number
- If the seats are part of a group allocation or are on a charter flight, a locator may not be available for use.
- The flights have yet to be ticketed. Often this may not happen until 3 months before the departure date, depending on the flight supplier and their terms and conditions.
If you can see your airline and a flight locator on your Iglu Booking Confirmation and wish to login to manage your flights, please feel free to try this. Some of the most commonly used airline websites are shown below:
For the above, you should be able to login using the airline flight locator and the details of the Lead Booker who made the booking with us.
For EasyJet bookings, you can add your Advanced Passenger Information, pre-book seats as well as add extra luggage by logging in on their website using their booking reference number (Flight Locator).
For Jet2 flights, you can log in using your reference and the details of the Lead Booker and manage seats, luggage, etc. from there.
Please note in some instances, the cruise line may have chartered the Jet2 flight. If this is the case you cannot log into your flight reservation on the main Jet2 website. Please note online check-in may not be available. However, we ask that you check your cruise line invoice/travel documents for more information. Or you can contact our Customer Care Team who may be able to provide you with another website address where you can access your flight reservation with Jet2.
If you have a specific requirement to manage your flights earlier than 3 months before the departure date, please contact us and we can advise how much of your balance must be paid in advance of the due date, so we can have the airline release the tickets for your flights.
We reserve the right to not release tickets prior to the full balance date.
We strongly advise completing your passenger information (Passport details etc) as soon as you can, as this also helps the airline to release flight tickets, in the same way as it does for cruise tickets. Please complete your Advanced Passenger Information on the cruise line and airline website. Alternatively, if you are experiencing any difficulties please send your API details to api@iglu.com and we will do our best to help.
Please see the below for information on booking seats with our most popular cruise lines:
P&O
When booking a P&O Cruises’ chartered flight (to/from Valletta, Malta, or Bridgetown, Barbados), you can pre-purchase your seats via P&O Cruise Personaliser.
The Flight Seat Booker will open approximately 14 weeks prior to departure and closes approximately one week prior to departure. Meanwhile, cruisers in the Baltic or Ligurian tiers of the Peninsular Club get a 2-day window for priority booking in order to pre-purchase seats before the general sale is released.
Log in to your Cruise Personaliser in order to go to the Flight Seat Booker using your First Name and Surname, Date of Birth, and P&O cruise reference (this is a 6-character reference made up of letters and numbers and can be found on your Iglu Booking Confirmation).
Once logged in, select "Getting There and Back" and then "Flights". This shows your flight details. If your flight has reservable seats, you’ll see a "Book Seats" button from which you can choose to purchase your preferred place.
Click on ‘Manage My Booking’, Select the ‘Other Tour Operator’ option, then using the drop-down menu, select ‘P&O Cruises”. Your booking number will be your P&O cruise reference.
Marella
You will be able to preselect your flight seats through Marella’s Flight Extras page here.
This can be done 90 days before your return flight date. You will need your Marella Booking Reference (found within your Iglu Booking Confirmation), Lead Passenger Surname, and Departure Date.
Alternatively, you can add the “Select Your Seat” option at the time of booking with our Sales team. Once this is added, you will then be able to log into the Flight Extras page and select your seat from 90 days before your return flight.
If you have upgraded to “Extra Legroom Seats” or “Premium Club”, you will be able to preselect your seats from 48hrs after booking.
Please note
When you upgrade and pay the additional cost for the premium economy seats with TUI this does not guarantee you seats together. The seat selection is a further charge and has to be paid for separately.
Royal Caribbean, Celebrity Cruises, and Azamara
Depending on the type of allocation your flights have been booked on and the airline, you should be able to preselect your seats once your flight tickets have been issued. Around 30 days prior to departure, your electronic Guest Ticket Booklet becomes available, which will have your Flight Carrier Locator Reference included. You can often find this reference on the Invoice we send you from the cruise line.
However, if you are booked on a Group Allocation (where the cruise line has blocked a number of seats on the aircraft) you may be able to preselect your seats from 4 days prior to departure, if not, you will need to speak to the staff at the check-in desk at the airport for seat allocations.
For more information, please visit the Royal Caribbean FAQs page.
For more information, please visit the Celebrity FAQs page.
MSC Cruises
MSC Cruises always block book seats on an aircraft in order to get the best prices for their fly-cruise packages. Due to this, you will be unable to preselect seats in advance and will need to arrive at the airport with plenty of time to discuss seat allocations with the check-in staff.