If your booking has been affected by Covid-19 or you have any concerns, please see our dedicated pages for all the information regarding the latest coronavirus updates such as cancelled cruise dates, flexible cancellations, refunds, FAQs and more.
In the unfortunate event that you are no longer able to travel on the date you have booked, you may be able to transfer your sailing to another cruise with the same cruise line.
However, please note that with some cruise lines that if you have booked under a certain fare type/code, they will NOT allow you to transfer a sailing to another date and the booking will need to be a full cancellation.
There are some stipulations, depending on the cruise line:
- You can only transfer your booking once
- Your booking will need to be outside of your current balance due date
- The new booking must be of equal or greater value
- The new sailing must be within one year of the original sailing date
- Any promotions or discounts on your current booking may not be applicable to your new sailing
Should you wish to transfer your sailing and you meet the above criteria, you can request this on your Customer Portal. By submitting an enquiry with the details of the alternative cruise you have found and one of our advisors will be happy to help. You can log in using your Iglu Booking Reference and your personal information.
If you do not meet the requirements or wish to cancel your booking, please email us as soon as possible by completing this form.
If you do not fall under this criteria, you may be charged to cover the costs of your holiday. This process can vary depending on if Iglu.com are acting as your Travel Agent or Tour Operator. To clarify this, please see your booking confirmation. If your contract is with the cruise line, we are your travel agent. If your contract shows as being with Iglu, we are acting as your Tour Operator.
There will be a charge to cancel your holiday. This will be dependent on the date you cancel and the specific terms that apply to your holiday. Please take note of any applicable charges detailed in the cancellation schedule of the Booking Terms and Conditions, linked from your Booking Confirmation document. Where we have acted as your travel agent, we also refer to our Agency Terms of Business which can be found here.
If we are your travel agent, the cruise line will issue your cancellation invoice so we are unable to give you an exact time frame on when this will be received. However, as a general rule, if you have not had your cancellation invoice within a month of the receipt of the acknowledgement of your cancellation, please let us know and we will do our best to get this sent out to you.
If we are your tour operator, any cancellation charges are based on the full booking value as shown on your Iglu Booking Confirmation.
Cancellation Charges- number of days notice and amount you must pay:
106 Days + Loss of Full Deposit*
- 42-105 Days 50% of holiday cost*
- 28-41 Days 70% of holiday cost*
- 8-27 Days 90% of holiday cost*
- 0-7 Days 100% of holiday cost*
(*or deposit if greater)
We will issue your cancellation invoice as soon as we have dealt with all the suppliers we were using for your booking. As a result, we are not able to provide you with a certain schedule as to when you will get it. Should you not receive the cancellation invoice within a month of the receipt acknowledging your wish to cancel, please get in touch and we will do our best to sort this for you.
Any refunds will only be actioned once we have received the cancellation invoice from the cruise line and we may require your full bank account details if we are unable to process the refund back to your original payment method.