If your booking has been affected by Covid-19 or you have any concerns, please see our dedicated pages for all the information regarding the latest coronavirus updates such as cancelled cruise dates, flexible cancellations, refunds, FAQs and more.
For details regarding cancellation charges, submit an enquiry via the form on your Customer Portal. You can log in here using your Iglu Booking Reference and your personal information.
Any further charges will be dependent on the date you cancel and if you have booked a package holiday with Iglu, or with the cruise line. Who your contract is with, will be shown on your Iglu Booking Confirmation. You can then refer to the appropriate Cancellation Schedule.
There will be a charge to cancel your holiday. This will be dependent on the date you cancel and the specific terms that apply to your holiday. Please take note of any applicable charges detailed in the cancellation schedule of the Booking Terms and Conditions, linked from your Booking Confirmation document. Where we have acted as your travel agent, we also refer to our Agency Terms of Business which can be found here.
You can find more information on cancellations depending if Iglu.com are acting as Tour Operators or your Travel Agency, on the pages below.
Tour Operator Terms and Conditions
Should you incur charges for cancelling your booking, you may be able to claim these back from your Travel Insurance provider. Please check with your insurer for further details.