If you decide to cancel your cruise, terms, and conditions will apply and they depend on the supplier you are traveling with, type of the promotion you booked under, and if the flexible or standard cancellation terms apply. Usually, bookings are in higher cancellation charges past the balance due date.
Any further charges will be dependent on the date you cancel and if you have booked a package holiday with Iglu, or with the cruise line.
Who your contract is with, will be shown on your Iglu Booking Confirmation, where you can also find a link to the terms and conditions and appropriate Cancellation Schedule.
Usually, there will be a charge to cancel your holiday. This will be dependent on the date you cancel and the specific terms that apply to your holiday. Please take note of any applicable charges detailed in the cancellation schedule of the Booking Terms and Conditions, linked from your Booking Confirmation document. Where we have acted as your travel agent, we also refer to our Agency Terms of Business which can be found here.
You can find more information on cancellations depending if Iglu.com are acting as Tour Operator or your Travel Agency, on the pages below.
Tour Operator Terms and Conditions
Travel Agency Terms and Conditions
Should you incur charges for cancelling your booking, you may be able to claim these back from your Travel Insurance provider. Please check with your insurer for further details.
If possible, we highly recommend transferring a holiday to a later date to avoid cancellation charges.
To look at alternative sailings or request to cancel your booking, please fill in our Customer Contact Form.