Often, we sell a cruise only or fly cruise package on behalf of a cruise line. They will have put the package together, organising all the different components involved. In this case they are the Tour Operator and we are your Travel Agent.
You can see this on your Iglu Booking Confirmation, because it will say your contract is with the cruise line and you should have a link to their Terms and Conditions.
Sometimes, we will put together our own fly cruise packages, in order to offer our customers more flexibility on dates, flights and hotels, to provide a value-for-money package that meets your requirements. In these cases, we will be the Tour Operator and you will see this on your Iglu Booking Confirmation, as it will show your contract as being with Iglu.com.
In both cases, you will find there is a set of Iglu Terms and Conditions, both of which can be found below.
If your booking has been affected by Covid-19 or you have any concerns, please see our dedicated pages for all the information regarding the latest coronavirus updates such as cancelled cruise dates, flexible cancellations, refunds, FAQs and more.