ATOL (Air Travel Organiser’s Licence) is run by the UK Civil Aviation Authority (CAA) and serves to protect a majority of air package holidays offered by UK travel businesses. For more details, please see CAA’s site.
Under law, it is mandatory your holiday is protected. Whether your fly cruise package holiday is being provided by the cruise line, or by Iglu.com, we will provide you with the appropriate ATOL Certificate in advance of your holiday.
In most cases, you will receive the ATOL certificate as a PDF attachment to your Iglu.com Booking Confirmation, but for bookings made after 14th March 2019 where we are your Tour Operator, your certificate will only be available for you to download from our Customer Portal. You can log in here using your Iglu Booking Reference and your personal information.
If your booking has been affected by Covid-19 or you have any concerns, please see our dedicated pages for all the information regarding the latest coronavirus updates such as cancelled cruise dates, flexible cancellations, refunds, FAQs and more.