We sincerely apologise if you have been experiencing long hold times when contacting our Customer Services department regarding your upcoming sailing. As we all set sail once more we have been experiencing high volumes of enquiries and thank you for your patience during this busy time.
We have a fantastic Help Centre which will answer many of your questions. If you have any further queries, you can chat with one of our friendly web chat advisors via our web chat facility.
Alternatively, if you are travelling outside of 3 months, and you wish to make a change to your holiday please head to our Customer Portal and submit a Booking Amendment Form.
Email us!
Do you have a query regarding a Future Cruise Credit or a refund?
- Future Cruise Credit Queries - fcchelp@iglu.com
- Refund Status Query - refundshelp@iglu.com
If you have an urgent query and you are departing in the next 3 weeks please call
0203 848 3679