We sincerely apologise if you have been experiencing long hold times when contacting our Customer Services department regarding your upcoming sailing. As we all set sail once more we have been experiencing high volumes of enquiries and thank you for your patience during this busy time.
Alternatively, if you are travelling outside of 3 months, and you wish to make a change to your holiday please head to our Customer Portal and submit a Booking Amendment Form.
Do you have a query regarding a Future Cruise Credit or a refund?
- Future Cruise Credit Queries - firstname.lastname@example.org
- Refund Status Query - email@example.com
If you have an urgent query and you are departing in the next 3 weeks please call
0203 848 3679