We have created a Customer Contact Form for our customers.
You can also access the form by logging in to your own cruise booking via My Booking. A member of our team will aim to respond to your request within 72 hours.
If you are travelling within 1 months, or for more complex changes/requests please speak to a Customer Care advisor. For more information on how to contact our team, please visit our Contact Us page and chat with one of our friendly Customer Care advisors.
Changes you can request by filling out the Customer Contact Form are as follow;
- Upgrade cabin or flights
- Change sailing date. itinerary
- Change flights
- Change transfers/hotels
- Change dining times/dietary requests
- Change bed configuration
- Update information (name, date of birth, contact details, other)
- Add/remove a guest from the booking
- Link bookings
- Add extras (drinks packages, car parking, excursions, luggage)
- Cancel booking
Please use the links in this article to directly access our Customer Contact Form. Or view your holiday details through 'My Booking' where you can access the form. One of our Customer Care Team will be in contact with you.