General
Before My Cruise
- What is an ATOL Certificate and how do I get it?
- What is a 'guarantee' cabin or stateroom?
- How can I pre-book cruise shore excursions?
- Would I be expected to tip or pay gratuities?
- What happens to my cruise if there is a Hurricane, Typhoon or other weather related issue?
- Do I need Travel Insurance and when do I buy it?
Life Onboard My Cruise
- Can I attend religious services during my cruise?
- If I am on a late or early dinner sitting, will I miss the show?
- Can I choose what time I dine, table size and who with?
- Is room service available on my cruise ship?
- Will my cruise ship have laundry facilities?
- What is a cruise tender port?
What To Pack For My Cruise
- How is my luggage taken onboard my cruise ship?
- How much luggage can I take on my cruise?
- Are there tea and coffee making facilities in my cabin or stateroom?
- Where can I get Luggage Labels for my suitcases?
- Can I keep valuables in my Cabin or Stateroom?
- Can I take my own alcohol onboard my cruise ship?
Getting To My Cruise
- What happens when I arrive at the destination airport?
- Can I upgrade my cabin or flight?
- What is a flight supplement for?
- Can I arrange an overnight stay at Southampton or near other UK cruise terminals?
- Will my flights be direct?
- Why are there no flight details on my Booking Confirmation?
Family Cruises
- Can my child have a different surname to me on their passport?
- What entertainment and facilities are provided for children on cruise ships?
- If I am travelling with a minor (aged 17 and under) that is not my child, do I need permission from a Parent or Legal Guardian before travelling?
- Can I cruise if I’m pregnant?
- Is there a minimum age limit to cruise?
- What is the minimum drinking age on my cruise?
Paying For My Cruise
- Why do the balance due date on my Iglu Booking Confirmation and Cruise Line Invoice not match?
- What information is on my Cruise Line Confirmation Invoice?
- How much do I have to pay each month for my direct debit?
- Can I get a full refund if I need to cancel my cruise?
- Can I cancel or change my cruise holiday and how do I do this?
- How can I pay my balance?
My Cruise Booking
- Can any of the other passengers on my booking contact you?
- Why am I receiving marketing material or brochures by email or post?
- Are Iglu my Travel Agency or Tour Operators?
- What should I do if I travel in less than a week or booked last minute and have not received my tickets?
- How will I receive my Invoice Confirmation from the Cruise Line and my Tickets and Boarding Pass?
- What costs may I need to budget for on my cruise?