Contact Iglu Cruise
Online chat
Have a question about your booking?
Chat with our team from 09:00 to 17:30, Monday to Sunday.
Outside of these hours, you can still use our chat to get instant answers to common questions.
Email us
Ask a question, request a change, or arrange a call back by completing our contact form.
We’ll get back to you within three working days.
Call us
If you are departing within the next few weeks or have an urgent question, please speak to one of our Customer Service Agents.
We’re here 09:00 to 17:30, Monday to Sunday.
Medical assistance
If you require mobility equipment or need to inform us of any medical requirements, please contact our dedicated team.
Special Assistance
Visa assistance
We recommend getting in touch with our trusted visa partner, The Travel Visa Company. They offer expert, personalised support and, for a fee, can assist in preparing your documentation.
Tel: 01270 904 557
Email: iglu@thetravelvisacompany.co.uk
Post holiday feedback
To share post-holiday feedback or get post-departure assistance, please contact our dedicated Customer Resolution Team.
Give feedback
Manage booking
View your cruise details, download tickets, make a payment, and request changes in My Booking.
To log in, you’ll just need your booking ID, email address, postcode, and date of birth.