Contact Us

Live Web Chat

Have a question about your booking?

Speak to our Virtual Assistant (24/7) or connect to one of our Customer Service Agents. Chats are currently answered by a team member within 5 minutes. Open 09:00am-7pm Mon, Weds, Thurs and Fri. 09:00am-6pm Sat and Sun.

09:15am-7pm Tuesdays.

Email Us

Ask a question, amend your booking or arrange a call back by completing our Contact Form.

Enquiries are responded to within 3 working days.

Call Us

If you are departing within the next few weeks or have an urgent question, please speak to one of our Customer Service Agents.

Lines are open 09:00am-7pm Mon, Weds, Thurs and Fri. 09:00am-6pm Sat and Sun.

09:15am-7pm Tuesdays.

Our phone lines are busiest between 9–11 AM. For quicker assistance, we recommend calling outside these hours or exploring our online resources.

Medical Assistance

Do you require mobility equipment, port assistance or to inform us of any other medical needs?

Please contact our dedicated Special Assistance Team.

Visa Assistance

Do you require visa assistance?

We recommend getting in touch with our trusted visa partner, The Travel Visa Company. They offer expert, personalised support and, for a fee, can assist in preparing your documentation. A dedicated phone number and email address have been set up specifically for Iglu customers.

Email: iglu@thetravelvisacompany.co.uk

Travel Visa Company website

Post Holiday Feedback

To share post-holiday feedback or get post-departure assistance, please contact our dedicated Customer Resolution Team.

Manage Booking

View all holiday details, download tickets, make a payment and request changes with "My Booking".

To log in you need your Booking ID, email address, postcode and DoB of your lead passenger.