We're doing everything possible to support all customers affected by the current tensions in the Middle East.
To keep lines clear for those in transit, there is no need to call us unless you are at an airport and your airline cannot assist. You can reach our team on 020 3848 3000, lines are open from 09:00 - 17:30.
If you are currently in resort and cannot reach us by phone, please complete this online form.
Thank you for your patience during this time.
Current status
Major airports, including Dubai, Abu Dhabi, Doha, and Tel Aviv, have temporarily suspended flights. Airlines including Emirates, flydubai, British Airways, Etihad, Qatar Airways, and Lufthansa have cancelled or diverted many services.
If you are currently overseas
Customers who are currently in resort, please make sure that you have registered your presence there with the FCDO. You can do this by clicking on the following link -
Register your presence with the FCDO
The FCDO strongly advises that all visitors are to take shelter in their accommodation until further notice.
For further updates, please visit the FCDO website.
Register for FCDO email updates - FCDO email updates.
Guidance for impacted customers
- Check your flight status: Before leaving for the airport, please check your flight status directly on the airline’s website or app.
- At the airport: If you are at an airport, please speak to a staff member at your airline’s customer service desk first. They have the most direct control over rebooking and care. If they cannot assist, please call us on 020 3848 3000.
- Finishing your cruise: If your cruise is coming to an end, please check your flight status on the airline’s website and speak with onboard guest services before heading to the airport.
- If your cruise has been cancelled and you need to fly home: We are currently liaising with the airlines to amend your return flight home to as soon as possible due to the current situation. As soon as we have further information regarding your travel plans we will be in contact with you.
If you have made your own alternative travel arrangements, can we kindly ask that you share your new hotel/flight details with us, so we can ensure that you arrive home safely. You can share your amended travel details with us via our Customer Contact Form.
Please include the following information when completing the form:
- Departing airport/s
- Flight number/s
- Departure date/s and times
Important - Ways we need to contact you
- Keep your mobile on: Please ensure your phone is switched on and charged. We may need to reach you urgently via phone or SMS.
- Monitor your email inbox: Our team is working on cruise rebookings and updates. Please check your email regularly for specific instructions and revised travel documents.
If you are travelling within the next week
We would like to reassure all of our customers due to travel within the next week that our team is working through re-bookings and updates in departure date order. We will update you if we are notified about any changes to your cruise or flight.
If you are due to travel within the next 7 days, please follow the guidance below.
Guidance for impacted customers:
- Monitor your email inbox: Please check your email frequently, as we will be sending specific instructions and revised travel documents directly to you.
- Keep your mobile on: Please ensure your mobile phone is switched on and fully charged. We may need to reach you urgently via phone or SMS.
- Check your flight status: Before leaving for any airport, please check your flight status directly on the airline’s website or app.
- At the airport: If you experience a cancellation whilst at an airport, please seek assistance from your airline’s customer service desk first, as they have the most direct control over your rebooking and immediate care (such as refreshments or accommodation).
If you are travelling at a later date
Our team will continue to monitor the current situation in the Middle East. There has not been any update on when this is expected to end. However, please be assured that if your travel arrangements are affected, our team will be in contact with you.
Thank you for your patience and understanding during this rapidly evolving situation.
