At Iglu Cruise, we want you to feel confident and secure when booking your holiday. We understand that news about global fuel costs can raise questions about how your booking might be affected.
Transparency is one of our core values. Below, we’ve broken down everything you need to know about fuel surcharges and the protections in place for your peace of mind.
Why might holiday prices change?
When you book a holiday package, the price is generally locked in. However, UK Travel Regulations allow for price adjustments in very specific, "unavoidable" circumstances that occur between your booking date and your departure. These include:
- Significant changes in fuel costs
- Changes to taxes or fees (such as landing taxes at airports)
- Significant shifts in exchange rates
Your protection: The 8% rule
One of the major benefits of booking a package with Iglu Cruise is the protection provided by the Package Travel Regulations. This legislation ensures that your holiday costs cannot simply increase without limit.
- The Threshold: If any price increase—including a fuel surcharge—exceeds 8% of your total holiday cost, this is legally classified as a ‘Major Change’.
- Your Rights: Should a price increase exceed this 8% threshold, you have the right to:
- Accept the new price.
- Accept a comparable alternative holiday.
- Cancel your booking and receive a full refund.
How we advocate for you
While regulations allow for minor adjustments (up to 8%), it is important to know that most cruise lines and airlines view fuel surcharges as a last resort. They work incredibly hard to absorb these costs to keep their holidays competitive and to maintain customer loyalty.
As your travel partner, Iglu Cruise acts as your advocate. We constantly monitor fuel supplements and review costs with our suppliers to ensure any charges are fair, justified, and communicated to you as early as possible.
Frequently Asked Questions
Is it likely that a surcharge will be added to my booking?
Currently, it is not standard practice for cruise lines to implement these charges. While the market can be volatile, our partners aim to provide price stability. By booking now, you are securing today’s rate against potential future market increases.
What happens if a surcharge is applied to my flight or cruise?
If a supplier passes on a cost, we will contact you immediately via email to explain the change. We always look for ways to minimise the impact on your final balance.
Where can I find more information?
If you have questions about a specific booking, the best way to get in touch is by completing the online form in My Booking. You’ll just need your surname and booking ID to log in.