Taking your own Wheelchair or Mobility Scooter
If you are taking a wheelchair scooter or walking aid with you when you travel, you will be asked to provide your cruise line supplier with the following information:
Is the wheelchair;
- Collapsible wheelchair
- Fixed wheelchair
- Electric wheelchair
Is the scooter;
- Collapsible scooter
- Non-collapsible scooter
Dimensions required;
Width
Height
Length
If your mobility aid is collapsible, you may be required to provide both folded and unfolded dimensions.
Further information which may be required by the cruise line;
- Make
- Model
- Weight
- Is the battery type a Wet Cell, Dry Cell, or Gel Cell?
IMPORTANT NOTE FOR P&O AND CUNARD GUESTS
Mobility scooters will only be permitted on board if guests have booked an accessible cabin, selected suite, or mini-suite.
For further information, please read the cruise lines terms and conditions by following the links below;
P&O Cruises;
https://www.pocruises.com/accessibility/life-onboard/mobility-equipment
Cunard;
https://www.cunard.com/en-gb/the-cunard-experience/accessibility/wheelchairs-mobility-scooters
Rollators
Guests are permitted to bring a rollator on board as long as it does not have a foot rest.
Any of the rollators with a footrest will now be classed as a wheelchair and will require an Evacuation Chair to be booked.
Wheelchair hire
Unfortunately, you cannot hire a wheelchair onboard, however, you can hire a wheelchair before your departure. We recommend mobilityatsea.co.uk as they are the preferred supplier to many Cruise Lines for UK port departures.
If you need to speak to our Special Assistance Team, please call them on 0208 544 6029 or email special.assistance@iglu.com
Our team is available from Monday to Friday from 0900 to 1730.