Passengers may be eligible for compensation if their flight is delayed. This is also known as the EU261 compensation.
However, this will depend on various factors, including how long the delay was, the airline, and the reason for the delay.
When will I be entitled to compensation?
Passengers who are delayed for three hours or more may be entitled to compensation.
What should I do to claim my compensation?
Under the EU 261 Regulation, any claim for expenses or compensation following a flight delay or cancellation must be made directly to the airline by a named passenger on the reservation.
The airline will not accept correspondence from a third party, including the travel/ticketing agent.
- Ensure that you keep all your travel documents, including your ticket/e-ticket, boarding passes, original booking confirmation, and any receipts for out-of-pocket expenses.
- Check with your airline at the time of delay and ask them if they can provide you with a 'Flight Disruption Statement'. This will further assist and support you with your claim.
- Speak to the airline if you need any assistance, such as accommodation.
Duty of care
If you are delayed, the airline has a duty of care to its passengers. Please make your way to the airline's Customer Service desk or check your airline flight confirmation email or boarding pass to find an emergency telephone number.
The airline should provide refreshments for its delayed passengers. And where necessary, accommodation and transfers to and from should be provided.
How do I make a claim?
Submit your claim directly with your airline.
Visit the airline's website for more information on their delayed flight claim procedure and for contact details.
Visit the CAA website for further guidance on compensation claims - CAA Website
Helpful links
Please find a list below of our airline suppliers and links to their websites for further guidance on delays and customer rights.
Easyjet
TUI Airways
British Airways
Virgin Atlantic
American Airlines
Delta
Emirates
Singapore Airlines
Air Canada
Lufthansa
Air France
Air New Zealand
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