In the unfortunate event that you are no longer able to travel on the date you have booked, you may be able to transfer your sailing to another cruise with the same cruise line.
However, please note that if you have booked under a certain fare type/code, cruise lines will NOT allow you to transfer a sailing to another date and the booking will need to be a full cancellation.
There might be some stipulations, depending on the cruise line, so please check the cruise line's terms and conditions. Possible restrictions:
- You can only transfer your booking once
- The majority of cruise lines will not allow a date change within 14 days of departure
- Some cruise lines will not allow guests to transfer to another sailing date within 90 days of departure
- Your booking will need to be outside of your current balance due date
- The new booking must be of equal or greater value
- The new sailing must be within one year of the original sailing date
- Any promotions or discounts on your current booking may not be applicable to your new sailing
Should you wish to transfer your sailing and meet the above criteria, you can request this by filling out our Customer Contact Form.
You can access our Customer Contact Form by logging into My Booking.
Once you have accessed your booking details you can submit an enquiry form with the details of the alternative cruise you have found and one of our advisors will be happy to help. If you wish to cancel your sailing, please submit the enquiry form to confirm that you would like to cancel and the reason. One of our team will be in contact with you to confirm the cancellation charges as per the appropriate booking terms and conditions.