Our customers are at the forefront of everything that we do, and we sincerely appreciate your feedback. Please be advised that our Customer Relations team has up to 28 days in which to respond.
Pre-Travel Feedback.
Should you have an issue prior to travelling that you wish to discuss further, please contact our Customer Service Team. Head to our Contact Us page, where you can chat to one of our team via web chat, find our Customer Contact Form, and find our telephone number.
Post-Travel Feedback.
While we do our best to ensure you have an amazing cruise, we know that things can sometimes go wrong. Our dedicated Customer Relations team is here to help with any post-cruise issues.
If you have travelled and wish to make a complaint, please submit a Customer Contact Form. The form will be sent directly to our Customer Relations Team, and you will receive an automated response to confirm receipt.
You can also reach our team by emailing customer.relations@iglu.com