What should I do if my flight is cancelled?

{ "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What happens if my flight is cancelled before my departure date?", "acceptedAnswer": { "@type": "Answer", "text": "If your flight is cancelled before your departure date, our Change Control Team will contact you as soon as they receive notification from our supplier to discuss alternative options. If you notice a change to your flight yourself, please get in touch with our team directly to discuss it." } }, { "@type": "Question", "name": "What should I do if my flight is cancelled on the day of departure?", "acceptedAnswer": { "@type": "Answer", "text": "If your flight is cancelled on the day you are due to travel, you must speak directly to the airline or cruise line you are travelling with. It is their legal responsibility to re-schedule your flight and arrange alternative transport to get you to your destination as quickly as possible." } }, { "@type": "Question", "name": "Am I entitled to compensation or care if my flight is disrupted at the airport?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, airlines have a duty of care. If you face a cancellation or severe delay at the airport, head to the airline's Customer Service desk. They should provide refreshments and, where necessary, overnight accommodation and ground transfers. Under EU261 regulations, any expense or compensation claims must be filed directly with the airline by a named passenger on the booking." } }, { "@type": "Question", "name": "What should I do if a flight cancellation means I will miss my cruise embarkation?", "acceptedAnswer": { "@type": "Answer", "text": "If you are concerned that a flight disruption will cause you to miss your cruise embarkation, please contact our Customer Service Team immediately by submitting our online Customer Contact Form. This form is monitored both inside and outside office hours and is the fastest way to alert our emergency team." } } ] }