We understand that from time to time, our customers may experience an issue with their resort transfer. Please follow these simple guidelines should you have an issue when you are away with your transfer.
What to Do If Your Transfer Doesn't Arrive
- Speak to your cruise line representative, if there is one present.
- Please carefully review the meeting instructions on your transfer voucher to ensure you are waiting in the exact designated location.
{ "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What should I do first if my transfer does not show up?", "acceptedAnswer": { "@type": "Answer", "text": "First, carefully review the meeting instructions on your transfer voucher to ensure you are waiting in the exact designated location. You should also allow the driver a waiting period of 10 to 15 minutes after your scheduled pickup time to account for unforeseen local traffic or delays." } }, { "@type": "Question", "name": "How can I track my transfer driver?", "acceptedAnswer": { "@type": "Answer", "text": "If a tracking link was provided in your booking confirmation or transfer voucher, you can use it to track your driver's real-time location via checkmypickup.com. You will need an active internet or mobile connection, along with your transfer booking reference, to use this service." } }, { "@type": "Question", "name": "Who should I contact if I cannot locate my transfer driver?", "acceptedAnswer": { "@type": "Answer", "text": "Please immediately call the emergency telephone number provided on your transfer voucher. Additionally, keep an eye on your mobile device, as some local transfer providers may attempt to contact you directly via WhatsApp or text message." } }, { "@type": "Question", "name": "What should I do if a cruise line coach transfer does not show up?", "acceptedAnswer": { "@type": "Answer", "text": "If your transfer is a representative coach service provided directly by the cruise line, please check your travel documents for their specific emergency contact number or look for a visible cruise line representative stationed at the airport or port terminal." } }, { "@type": "Question", "name": "Can I take a taxi if my transfer fails to arrive, and will I be reimbursed?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. If you have made all reasonable attempts to locate and contact your transfer provider and are still unable to find them, you should take a local taxi to your destination. Make sure to keep the physical receipt so you can submit it to us for reimbursement via our online Customer Contact Form upon your return." } } ] }
