If you have a handcrafted package with us, it means we booked your flights and are acting as the tour operator. You can confirm this by checking the booking confirmation email you received shortly after booking your holiday.
We will provide you with your airline booking reference (PNR) whenever possible, as this is the reference you need to log in and manage your flights on the airline's website. If we have your reference, you'll find it in the Flights section of your Iglu Booking Confirmation and also in My Booking. However, there are a few reasons why we may be unable to give you a flight reference.
Examples include:
- When your flight is booked under a "Codeshare". This is where several airlines may sell seats under their own flight number
- If the seats are part of a group allocation or are on a charter flight, a locator may not be available for use.
- The flights have yet to be ticketed (flights are typically ticketed 45 days before travel).
Where can I find my airline reference?
Your airline booking reference (PNR) is often not available at the time of booking. We will update your booking confirmation email once we receive your unique reference number. You can check for your reference by logging into My Booking and viewing the 'Flights' section.
Who am I flying with?
Again, head to My Booking to view your flight details, including the name of the airline that you are flying with.
I have logged into My Booking and I do not have any flight details
There are a few reasons why your flight details may not be showing in My Booking:
- You booked a Fly Cruise arranged through the cruise line, and they have not confirmed the flight details yet. Our team will update your booking once the confirmed details are received.
- You booked an Iglu handcrafted package, and the flights have not been confirmed.
- Your flights have not been ticketed yet.
I have the details I need, and I am ready to book my flight seats, what do I do next?
If your Iglu Booking Confirmation shows your airline and an airline booking reference (PNR), you can log in to the airline's website to manage your flights.
Please note that the flight management process and terms and conditions vary depending on the airline you are flying with.
Some airlines will charge to pre-book seats.
We have put together a list of our most commonly used airlines to help guide you in pre-booking your flight seats.
In most cases, you cannot pre-select your flight seats until the airline has ticketed your flight, which is around 45 days prior to your departure date.
Qatar
You can choose your seat with most fares when you fly with Qatar. Seat selection will be available once you have booked your flight. Please note that there may be a charge. Please see the airline terms and conditions, as these can change
British Airways
You can choose your seat for free from 24 hours before departure when check-in opens unless you have booked a Basic ticket (economy, hand baggage only) where your seat is allocated to you.
Virgin Atlantic
If you are flying in the Economy cabin, you can choose your seat for free at check-in, or at any time for a fee. If you are flying in the Premium or Upper-Class cabins, you can choose your seat for free at any time. If you want to select a Preferred Seat or an Exit Row seat, these seats have an additional charge and the price will show when you hover over them.
Turkish Airlines
When flying in economy, there will be a charge to select your seat. Business class passengers can choose their seat free of charge.
Your seat will not be assigned until after you check in to your flight. If your seat number does not appear on your boarding pass, your seat will be assigned at the gate before you board. For more information please visit the airlines website by clicking here.
Seats can be selected any time up to 24 hours before your flight using Manage Trips. Fees may apply for seat selection based on the fare purchased and the location of the seat on the aircraft. If you choose not to reserve a seat in advance, you can select a Standard seat for no fee* at the time of check-in. As of November 7, 2023 fees for Preferred and Exit row seat selection will apply during check-in for Econo and EconoFlex fares.
You can select your seat on Qantas-operated flights any time before you fly. The earlier you do so, the more choice you have. A charge may apply, depending on the seat type selected. For more information please visit the airlines website by clicking here.
Book a Regular, Preferred, or Twin seat for free when online check‑in opens 48 hours before your flight. We’ll automatically allocate you a seat selection free of charge if you have specific needs, for example, if you’re traveling with an infant or if you have medical requirements.
Depending on the fare type you choose, you may select a seat in advance for free or a fee. Alternatively, you may select any available Economy Class seat for free when online check-in opens, 48 hours before your flight departs.
Choosing your seat with Etihad when you check in online with them. You may be able to pre-select your seat prior to checking in, however, there may be a charge. For more guidance on this, visit their website by clicking here.
Seat reservations can be made any time before check-in closes.
American Airlines
The easiest way to choose your own seat is to visit the American Airlines website, aa.com, or their mobile app and choose your seat there.
United Airlines
You can choose a seat on the United app or via their website. If no seat assignments are available, you can check back closer to departure to see whether seats have become available.
Low-cost and charter airlines.
For EasyJet bookings, you must add your Advanced Passenger Information before you fly and check in online. You can pre-book seats as well including Extra Leg Room, by logging in on their website using their booking reference number (Flight Locator).
For Jet2 flights, you can log in using your reference and the details of the Lead Booker and manage seats, luggage, etc. from there.
For TUI flights, if you buy Select Your Seat, you will be able to select your seats 90 days before your return flight. If you have bought an upgraded seating product, like Extra Space Seats, Extra Legroom Seats, or Premium Seats, you'll be able to select your seats as soon as you have booked.
Please be aware that if you would like to add extra luggage to your allowance, it's important we do this for you, as any transfers you have booked may not be large enough to accommodate extra bags.
Important information:
We strongly advise completing your passenger information (Passport details etc) as soon as you can, as this also helps the airline to release flight tickets, in the same way as it does for cruise tickets. Please complete your Advanced Passenger Information on the cruise line and airline website. Alternatively, if you are experiencing any difficulties, please send your API details to api@iglu.com and we will do our best to help.
I still have further flight-related questions
You can read more information about hand luggage, check-in luggage, flight meal requests, and what to do if your flight is cancelled or if you have a late flight home by heading to our Flight Section in the Help Centre.
